FAQ
Video quality is not optimal, what can I do?
I can hear the audio but cannot see the video. What can I do?
What are the controls in the video player?
Can I access this site and watch the videos on my iPhone?
Can I download the videos or audio?
How do I get an icon/photo to appear beside my comments?
Video quality is not optimal, what can I do?
Webcast delivery of Internet streaming media is on a technical best-effort basis. We use well-regarded companies for this service with streaming servers in many countries, but if there are technical difficulties in receiving a streaming video, a streaming audio backup is provided. The quality of the streaming provided scales down to 220 kbps and up to very high quality (2 mbps) — and the technical system automatically scales to the bandwidth you have at the time you connect to the nearest streaming server. If you have problems watching the video, you can always listen to the audio track, which is less demanding than video delivery.
I can hear the audio but cannot see the video. What can I do?
You may need to upgrade your version of the Flash Player. You can download it here. After installing it, close your browser, re-launch it, and log-in back to the site.
What are the controls in the video player?
You can play/stop, change the volume, show the video in full-screen mode Some videos can be shared with others. Some videos will have a “share” control that will enable you to copy the embed code and place it in your blog, Facebook, and other such similar sites. (See the diagram below.)
Can I access this site and watch the videos on my iPhone?
Yes. The Web site is accessible with your iPhone or iPod Touch. For these devices, we serve iPhone-compatible video, which will play the appropriate video file depending if you are connecting using a Wi-Fi connection, a 3G connection, or an EDGE connection.
Can I download the videos or audio?
The subscription to this website allows you to watch the videos or to listen to the audio tracks on-line, and not to download them. See our Terms and Conditions.
How do I get an icon/photo to appear beside my comments? If
you want a thumbnail of your photo to appear in comments you make on this site, you can create a thumbnail at Gravatar, using the same email address that you have used to register to this Web site. Once you do that, your photo will appear beside your comments.
